Technology is much more than support—it’s a strategic tool that drives efficiency, innovation, and security in every project. We spoke with members of the Information Technology (IT) team to learn more about their key role within the company and how technological solutions strengthen our operations and processes every day.
Keep reading to discover how their work enhances the efficiency of our design, construction, and project management processes while protecting one of our most valuable assets: information.
1. What is the central role of the IT team at Hermosillo?
Evelyn: Technology is essential for driving business process optimization and efficiency. The IT team is a strategic partner that proposes and develops innovation, safeguards information, and ensures support through a secure cyber infrastructure.
Francisco: The Information Technology (IT) area is a strategic ally for the company by actively managing innovation, process reengineering, and supporting technological tools. To achieve its goals, the team focuses on:
- Ensuring operations
- Safeguarding information
- Optimizing productivity
- Promoting innovation
Alberto: We focus on bringing technology-driven projects to life, from innovating and improving existing tools to developing internal systems tailored to specific needs. Their work supports the company’s ongoing operations and adds value.
2. What technologies do you manage or develop to support the company’s operations?
Evelyn: We currently have various services and technological platforms that support all core business processes—from project planning, execution, and management to payment processing. We develop in-house software and provide guidance when acquiring specialized products that support specific business needs.
Francisco: Our team manages and develops essential technological tools that support the company’s operations, working collaboratively with other departments. Some key activities related to application management and development are:
Application Tools:
- SAP S/4HANA (ERP): Integrates key processes such as finance, procurement, and budgeting.
- Infrastructure and communications: Network, VPNs, firewalls, and telephony systems that ensure connectivity.
- Servers: Infrastructure that hosts systems, databases, and files.
Development Tools:
- Web applications and APIs: Internal solutions and system connectivity.
- ERP configurations and developments: Adaptions based on operational needs.
All these actions are aligned with the company’s strategic objectives and the specific needs of each department.
Alberto: The IT department comprises different areas, each responsible for managing access to and proper use of technological platforms. These platforms operate locally or in the cloud, allowing users to access various systems. We rely on servers, voice and data networks, custom-developed systems, and a wide range of technological solutions to make this possible.
3. How do you improve efficiency in design, construction, and project management?
Evelyn: Our area focuses primarily on project management processes, optimizing planning, execution, and control. Efficiency has improved through secure, cloud-based collaborative platforms, replacing manual tasks with automated processes. Additionally, specializing in SAP ERP configuration and developing custom systems for construction management has been key to successfully and profitably completing projects.
Francisco: The IT team, through its various technological tools, contributes both directly and indirectly to improving efficiency in design, construction, and project management processes.
- Construction: Project management software, contractor development portal, cost reporting, collections management, and budget analysis.
- Administration: Project control in SAP S/4HANA, integration with BI tools, document management, workflow automation, and collaboration platforms.
Integrating these tools generates valuable information for decision-making, reduces errors, and optimizes resource management.
Alberto: We always pursue improvement and innovation, constantly learning about new technologies that adapt to the company’s evolving needs. In the past, the internet and email were enough to perform your duties. Today, advanced collaboration tools allow us to interact as if we were all in the same place.
4. How do you protect critical company and project information in a demanding construction environment?
Evelyn: The IT team is responsible for implementing and managing the infrastructure and protocols necessary to protect information, using security tools, complying with internal policies, monitoring, and conducting systematized audits.
However, protecting this intangible asset also depends on a strong cybersecurity culture, where the active participation of every employee is essential to safeguard the company’s digital assets.
Francisco: At Hermosillo, security is a top priority—especially when protecting one of our most valuable assets: information. That’s why we’ve established a robust and constantly evolving cybersecurity strategy. Key actions include:
- Clear policies for device usage, passwords, and system access
- Information classification based on sensitivity
- Ongoing cybersecurity awareness campaigns for all employees
- Application of the least privilege principle to limit access
The IT team stays updated with technological changes and promotes a strong security culture.
Alberto: In 2023, we launched our cybersecurity project with two main goals:
- Strengthening our organizational culture by raising awareness among employees about current risks and how to identify and respond to them
- Implementing technological tools to protect the organization and ensure the integrity of information and systems
5. How do you embody the company values in your role?
Evelyn: We live and promote the company values daily, as they are naturally part of our work style. Even though we are a large department, there is a strong sense of unity. Working with honest, respectful, and hardworking people makes achieving our goals as a team easier.
Francisco: We are a dynamic and constantly evolving team facing new challenges. Clever work and collaboration are key in every project, reflected in our solutions’ high acceptance and effectiveness.
Alberto: We are a service-oriented area, where our direct clients are our colleagues. With that in mind, we focus on providing the highest quality of service, always working as a team and respecting the organization’s established policies and guidelines.
Conclusion
Behind every efficient process, there’s a team committed to technology and continuous improvement. Evelyn, Francisco, and Alberto gave us valuable insight into how the IT department drives our company’s operation and growth.
We’ll keep sharing more stories of the people who make every project possible—stay tuned!
